Shop Policies

We had one goal in mind when we started Kingston Dressmaking, and that was: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more.

It’s important to note that we make limited-edition micro production runs (think 5 only in a particular fabric), or one-of-a-kind pieces.  If you love it, we urge you to get in quick to purchase or you might be disappointed! 

All our garments are handmade, meaning no two items are identical. Please allow for slight variances from what is shown in product images. 

Please consider each item carefully and do read our shop policies below prior to placing your order. If you have further questions about a garment before you decide to purchase it, please contact us and we’ll get back to you as soon as we can.

Returns & Exchanges

We’d like to think that everything you purchase from Kingston Dressmaking is absolutely perfect! But of course there will be occasions when garments don’t suit requirements. With this in mind, please read the following:

 

  1. Please feel free to contact us if you need clarification with sizing.

  2. Bear in mind that all our garments are created by hand and no two items are identical.  Please allow for slight variances from what is shown in the product images.

  3. We strive to make our colours as accurate as possible, but do be aware that what you see on your screen may not be a totally accurate representation of the colour, due to on-screen colour representation.


If you are not happy with your purchase, please contact us via email within 48 hours of receipt of your order. Resolving any issues is important to us – we want to ensure you are happy with your purchase. 

A small administration charge of 5% will be applied to returns, with a refund (less the fee) credited to your PayPal account once the garment has been received in perfect unworn condition.

In the event we agree to an exchange, postage costs for return and posting a new item will be at your expense. 

In order to ensure that we receive your exchange or return safely, please use Australia Post’s Parcel Post and advise us of the tracking number once your item has been sent back. 

Do ensure the garment is well wrapped/packed and unworn. Only items in perfect condition will be considered for refunds/exchanges.

Shipping

Items will be shipped via Australia Post’s Parcel Post service within 1 - 3 working days after order and payment is received.

 

We will advise you via email when the item has been shipped, along with the tracking number.

 

Parcel Post items within Australia have an expected delivery time of between 2 – 6 days. Please refer to the Australia Post website for more details.

Items will be shipped to your confirmed PayPal address unless a different shipping address is provided at the time of order.

Please get in touch with us if you require urgent or express shipping.

Payment

Kingston Dressmaking accepts payment via PayPal.

 

When you place your order, you will be taken to a PayPal page for payment processing.

 

Once payment for your order has been received, you will receive a confirmation email and there will be a turnaround time of 1-3 business days prior to shipping.

Garment Care

Every piece of fabric that comes into the Kingston Dressmaking studio is washed and hot-air dried before I even consider using it.  Yes, even those pesky and bulky 10-15m rolls!

 

This is for a few reasons – firstly it is to pre-shrink the fabric, so you can happily throw the garment into the washing machine to wash it knowing it won't change shape or size.  (Please note - this is not advisable for handknits and woollen coats; please hand wash or dry clean these pieces). 

 

The other important reason I wash and dry fabrics is because, and this is particularly relevant to vintage fabrics, you need to ensure that the fabrics are clean, smelling fresh and free of chemicals used in printing process.

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